Terms of Service | Klean4You

NOTE: YOUR USE OF OUR SERVICES CONSTITUTES YOUR AGREEMENT TO BE BOUND BY THESE TERMS AND CONDITIONS. PLEASE BE AWARE OUR TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE AT OUR SOLE DISCRETION. WE WILL, HOWEVER, NOTIFY YOU ABOUT THE NEW AMENDMENTS OF OUR TERMS AND CONDITIONS BY WAY OF POSTING THEM TO THIS WEBSITE AT WWW.KLEAN4YOU.NET. YOU SHOULD CHECK THIS PAGE FROM TIME TO TIME TO ENSURE THAT YOU ARE AWARE OF ANY CHANGES.

GENERAL :

These Terms and Conditions shall apply to all contracts for the supply of Services by Us to the Customer and shall prevail over any other documentation or communication from the Customer.
Inappropriate behaviour. We do not tolerate inappropriate behaviour towards Us or our cleaners that harasses, intimidates, threatens or uses fear (either verbally, written or physical) by the Customer, this includes explicit language, racism and defamatory remarks. We will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour. We reserve the right to terminate any Services immediately without refund. You, the Customer, agree to this and agree that you have no such claim to receive any refund.

PRICING :

All quotes are estimates only. Quotes are based on the estimates of average room sizes.
We use reasonable endeavours to quote as accurately as possible; however, at times, quotes are subject to change based on us or the Customer identifying additional factors.
If a quote variation is required, WE will contact you to agree on the variation.
Once the quote variation is agreed upon, you agree to pay the variation amount before the variation work commences.
If you do not agree with any quote variation, PLEASE NOTE that this may void some areas or all areas of your Bond back guarantee. In such circumstances, we will communicate this in person, by phone, or via email.

ACCESS :

It is the customer’s responsibility to be contactable at all times and at least 1 hour before the agreed-upon start of the job. If, for any reason, we are unable to contact the Customer, we will continue the job using reasonable endeavours. Failure to be contacted may result in the job being incomplete and will void any warranty. In this event, if we are required to return to the property, a return fee will be applicable based on the number of hours the cleaner is required to be present at the Property.
It is solely the Customer’s responsibility to give access to the Property to the Cleaner.
If the property is not accessible by key or we are unable to enter at the agreed-upon time, the Customer agrees to a $45 per hour non-access fee, up to the full amount of the total job cost.
A key collection location may be agreed upon with the cleaner in writing (SMS or email) and may be subject to additional charges, depending on how far the location of the pickup area is from the property. Charges are calculated in 10 km increments based on the shortest route calculated by Google Maps. This will be charged at $30 per 10km increment.
Failure to gain access to the Property will result in an additional $50 cancellation fee or a $50 postponement fee, and postponements will be subject to availability.
Our Cleaners require unencumbered and unobstructed access to all areas of the premise that requires the service.
The Customer agrees to allow photographic images to be taken of the Property, before, during and at the end of the service. These images will be used strictly for the purpose of recording before and after images for quality assurance and proof of limitations, if applicable.
If our Cleaners are required to clean behind or under a heavy item such as a fridge, stove, washing machine, bookshelf or any other item deemed heavy (weighted above 5kgs), the Customer will be required to move these items prior to the commencement of the service at the Customers own risk and cost. Unless agreed upon in writing, if the heavy item/s are not removed, the Customer voids the Cleaning Guarantee for that particular area.

CANCELLATIONS / REFUNDS :

If you cancel your Cleaning 5 days before the booked date, you will receive a refund less a $25 administration fee.
If you cancel your booking within 2 to 5 days before the booked date, you will be charged a $50 Cancellation or postponement fee. This fee is non-transferable but may be used within 3 calendar months of the original booking date at the same address as the original booking.
If you cancel your booking within 24 hours from the booking date, the customer authorises the following fees can be charged to the credit card details supplied and kept on file as follows: Job totals of up to $500 will incur a $150 cancellation charge; Job total over $500 will incur a $250 cancellation charge.
We reserve the right to cancel the job if we deem the condition of the property to be dangerous for the safety, health, or well-being of our staff, or if we are unable to access the property as agreed. Same-day cancellation fees will apply.
We reserve the right to reschedule or cancel any Service if the property is not as described either in condition or size, or if unexpected circumstances occur.

PAYMENT :

Payments for the services are to be made via Credit card or Bank Transfer prior to the day of the service. Unless agreed upon in writing, full payment is due before the commencement of the clean.
To book your clean and secure a date, you must provide valid credit card details; a minimum booking fee of $50 applies.
If you are paying via bank transfer, please send the remittance details to our office and allow 3 days for Bank clearing. Failure to receive remittance advice or payment within our bank account 3 days prior will result in cancellation of your service and a forfeiture of the booking fee if applicable.
You, the Customer, agree that if we have not received payment in full for the service within the period of one calendar month of the original invoice date, then a late payment fee of $10 applies each week until the invoice is paid in full.
In addition to the amounts set out above, the Customer agrees to indemnify Us for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and any other expenses incurred by Us in connection with a demand, action or other proceeding (including mediation, out of court settlement or any action taken to recover a debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay any amount by the due date.
YOU understand and acknowledge that any chargeback on a Credit card without the written approval of a recognised regulatory authority or written agreement with US will incur a 25% additional administration fee on the balance owing plus GST and interest pursuant to the provisions of the Queensland Supreme Court Act 1947, currently set at 5.5% per annum(calculated daily).
You understand and acknowledge that any chargeback on a Credit card without the written approval of a recognised regulatory authority or written agreement with the US will be referred to a Recovery Agent, and this may have an impact on your Credit Score.

CLAIMS :

Under no circumstances will refund claims be considered once the Service has been completed and we have vacated the property.
The Customer must agree to allow a re-clean or an inspection of any work deemed unsatisfactory before he/she arrange a third party to conduct service.
All care is taken during the Service. Some items are older and may be subject to ‘wear and tear’ and are prone to accidental breakage. Items like light fittings, fly screens and other perishable plastics are particularly prone. If you believe that any damage has been done beyond ‘wear and tear’ due to the Service, please provide in writing the damage with applicable photos.
Any damages claims will be subject to proof being provided by either party that the damage was caused during the service, these claims are to be strictly the responsibility of the contractor if fault is accepted, the contractor and the customer agree to exchange details and agree to the contractor gaining access to the property for the duration of the claim. This may include access for quoting of replacement and repair if applicable.
If you require your fridge or freezer to be cleaned, then you are responsible for emptying and defrosting it in advance. Additional costs may apply.
The Customer should inform us about any incident where an accident, breakage, damage to property, or theft has occurred due to any act of a cleaner within 24 hours of the service completion.

COMPLAINTS :

Any complaints must be made in writing and sent to kleean4you@gmail.com
Any complaints must be made within 24 hours of the service being performed.
Complaints must include the customer’s name, contact number, the date of the complaint, and a detailed explanation of the issue, along with any relevant documentation and notes.
Complaints must also include what resolution the Client would like.
The Client acknowledges that they have the ability to view our website and follow the complaints procedure.
The Client acknowledges that if they do not follow our complaints procedure, we reserve the right to dismiss the complaint and/or take no further action at our discretion.
If you are satisfied with our proposed actions or remedies, we will close the complaint and record the findings for our continuous improvement program.
If you are not satisfied with our proposed actions or remedies, we will document this, and you acknowledge that either party reserves the right to refer the complaint to the relevant federal, state, or territory consumer protection agency or legal advisor.

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